Tuesday, November 18, 2008

Call Centres and Globalization

You know that we live in a strange place when calling to book a plane ticket. I was just transferred to an "international" and talked with someone from "Hurtz" for car rentals, with a Southern accent. When asked why I was calling about, she then asked if I was talking to someone from India or someone from the States. I had been transferred to the wrong line. I then had to call again, to be told I had an even LONGER wait time to talk to someone. OK. So I called another airline, only to have to explain that Ontario is part of Canada, not California...

Our world is changing.

Sometimes I think, I get tired of change.

6 comments:

RW said...

and where might you be flying?
you can email me - my first and last name.gmail
that should work.

Simply Victoria said...

oi vey!
you know they train call center people in india to imitate north american accents?

yes, I hate this particular kind of change, where people don't matter so much anymore...

elizabeth said...

RW; i hope i emailed you correctly. did first.last@gmail.com

V - yeah. it seemed troubling, but i am also feeling troubled these days...

elizabeth said...

oh-and I would be flying back to Ottawa from Michigan for Christmas...

RW said...

when?
I've got nothing yet.
Hmm.

elizabeth said...

this AM

was it to be

firstname . lastname @gmail.com

or

firstnamelastname@gmail.com

?