I made my first of many phone calls
about my upcoming move.
And my phone provider (I was on hold longish time)
gave me free minutes for my cell
for the needs of moving
and took care of some other matters.
It warmed my heart,
receiving such great customer service.
*
I have been thinking of switching to vonage
but am still unsure.
My friends use them, lots of good services.
But I am uncomfortable with
the long distance service call centre.
They have a script, do not deviate from it,
always make me feel rushed to join them
(I was on the phone more than one hour with them)
and still am not convinced.
Even though they would save me money
the customer service experiences I have had
are all poor, rushed and make me feel like a meaningless number.
They don't know Canada at all.
They wanted me to use the US .com website instead of .ca
they do not know that Ottawa is the Capital of Canada
nor do they even pretend to care.
**
It is not that I think that my current phone provider cares
per say
but the customer service is from somewhere in Canada,
it feels like coming home
after talking with someone from Vonage in Singapore
{I have nothing against Singapore}
but somehow the service gets mistranslated and leaves me
feeling bad for wanting a Canadian
but also really wanting service that is familiar and
that culturally translates kindness and patience to me.
Sorry for the complaint,
goodness this post was to be about
the Good Things,
like increased cell phone minutes
and the customer service person being refreshing,
laughing at my humor
and giving me a break on my cell phone bill.
So,
moving right along;
another good thing today is while I was on hold with vonage
and my current phone provider,
I read new blogs that are on RW's blog list.
Beautiful.
Artistic.
The photographs captured on these blogs
refresh the soul.
So, glad for your good news.
ReplyDeleteGlad you are finding some inspiration on the reading list. I really take delight in some of the blogs I have stumbled upon.
Yes, I have added 5 or 6 more of them to my reader.... I was really taken by the "All buttoned up" blog esp. with the mix of art and family, and her narrative voice...
ReplyDeleteIt sounds like everything is moving along quickly. I am happy for that! Have a great week!
ReplyDeleteI like your neighbourhood. I would be in autumn heaven with all those big yellow trees.
ReplyDeletePrayers for a smooth and painless house-move and utility-move.....
ReplyDeleteThanks... everyone!
ReplyDeleteI admit that the yellow trees are not everywhere, I took these photoshoots a while back of two places...
but they are still around and on my way to things; a lot of it is just looking for it and being aware.
thank you all for your comments and love and prayers!!